How can I place an order?
You can place your order directly through our online shop at www.chemstore.swiss. Simply select the desired products, add them to your cart, and follow the checkout instructions.
What payment methods do you accept?
We accept payments by invoice, credit card (Visa, MasterCard), PayPal, and bank transfer.
How much are the shipping costs?
Shipping costs vary depending on the order quantity and delivery address. The exact shipping costs are displayed during the order process. For more information, please see Payment and Shipping.
How long does delivery take?
Delivery usually takes 5-7 business days for PostPac Economy SI and 3-5 business days for PostPac Priority SI within Switzerland and the Principality of Liechtenstein. For more information, please see our page Payment and Shipping.
Can I track my order?
Yes, after your order is shipped, you will receive an email with a tracking number, allowing you to track the status of your delivery online.
Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our customer service immediately so we can make the change, provided the order has not yet been shipped.
Do you offer chemical products for private use?
Yes, our offer is aimed at both corporate and private customers. We offer a comprehensive range of chemical products, paints and varnishes, painting accessories, cleaning agents for private and industrial use, and pool chemicals.
Why is an age verification required for certain products?
According to chemical regulations, substances and preparations of Group 2 (such as skin-corrosive products associated with H314: Causes severe skin burns and eye damage) may only be supplied to adults. Before shipping the goods, we are required to ensure that the customer is of legal age. For more information, please see Age & Identity Verification.
Why are some products exclusively for professional users?
Due to legal regulations or the hazardous nature of certain products, they are sold exclusively to professional users and companies.
Are your products available in other sizes?
Many of our products are available in various sizes. If you need a specific size that is not listed on the website, please contact us for more information.
I am looking for a chemical in a specific dilution, but I can't find it on the website.
We offer custom dilutions for many of our chemicals. Please contact us by phone or email for a non-binding offer.
Where can I find Safety Data Sheets (SDS) for your products?
Safety Data Sheets are available on the respective product pages and in the Download Area. You can also request them directly from our customer service.
Are your products environmentally friendly?
We place great emphasis on sustainability and environmental protection. Many of our products are environmentally friendly and biodegradable. More detailed information can be found in the product descriptions.
Can I get samples of your products?
Please contact our customer service for information on product samples.
How can I return a product?
If you are not satisfied with a product, you can return it within 14 days of receipt. The return must be in the original packaging and undamaged. For more information, please see our Returns Policy.
How do I get a refund?
After receiving and inspecting the returned goods, the purchase price will be refunded promptly, minus the shipping costs incurred. For more information, please see our Returns Policy.
Who bears the costs for the return?
The customer bears the cost of the return unless the return is due to an error on our part or a defective product.
How can I contact customer service?
You can contact our customer service by email at [javascript protected email address] or by phone at +41 79 886 68 82. Our business hours are Monday to Friday from 9:00 AM to 5:00 PM.
Do you offer technical support or advice?
Yes, our qualified team is available to provide technical support and advice, as far as possible. Please contact us by email or phone, and we will do our best to assist you.
Can I get advice for specific applications?
Yes, we offer advice for specific applications, as far as possible. Contact us with your requirements, and our expert team will suggest customized solutions if possible.
How do you handle my personal data?
We take the protection of your data very seriously. Your personal data is treated confidentially and used solely in accordance with our Privacy Policy.
Are my payment details secure?
Yes, all payments are made through secure connections, and your payment information is never stored on our servers. We use the latest encryption technologies to protect your data.
Do you offer discounts for bulk orders?
Yes, we offer special discounts for bulk orders. Please contact our customer service for more information and individual offers.
Can I create a customer account?
Yes, you can create a customer account on our website to place orders faster, track your order history, and receive special offers.
What are your business hours?
Our business hours are Monday to Friday from 9:00 AM to 5:00 PM.
Where can I find your General Terms and Conditions (GTC)?
Our GTC can be found on the page Terms and Conditions.
How do I find out about special offers and discounts?
Subscribe to our newsletter or follow us on our social media channels to stay informed about special offers and discounts.
